SMS Opt-In and Call to Action
Last updated: October 23, 2026
This page documents, in full, how consent to receive text messages is obtained from consumers. It is published so that mobile carriers and their reviewers can verify the complete consent experience.
Program summary
- Brand
- SOCIETE LUMEN DIGITAL ENTREPRISE, trading as receptionists.io
- Sender
- The individual business the consumer telephoned, from that business's own number. Messages identify the business by name.
- Recipients
- Consumers who have telephoned that business and asked for an appointment.
- Opt-in method
- Verbal, spoken during the phone call the consumer initiated.
- Message types
- Appointment confirmations, appointment reminders, replies to messages the consumer sends, and occasional follow-ups about the enquiry they made by phone.
- Message frequency
- Varies with appointment activity. A typical booking produces one confirmation and one reminder.
- Cost
- Message and data rates may apply.
- Opt out
- Reply STOP at any time. STOP, UNSUBSCRIBE, CANCEL, END and QUIT are all honoured automatically.
- Help
- Reply HELP for assistance, or call the business back on the number that messaged you.
The call to action, word for word
Consent is requested out loud, by the business, before any message is sent. The assistant must speak all four disclosures — message types, frequency, rates, and how to opt out — before asking the question. The example below uses a live customer, Summit Heating & Air, whose calls are answered by an assistant named Casey.
CALLER
(telephones Summit Heating & Air)
BUSINESS
“Thanks for calling Summit Heating and Air, this is Casey. Are we dealing with no heat, no cooling, or can I get you a price on something?”
CALLER
(describes the problem and asks for an appointment)
BUSINESS
“I can get you in Tuesday at 2:30 or Wednesday at 10. Which suits?”
CALLER
“Tuesday works.”
BUSINESS — the call to action
“Perfect. Summit Heating and Air can text you a confirmation now and a reminder before your appointment — that's usually just a couple of messages. Message and data rates may apply, and you can reply STOP any time to opt out. Is it alright if we text you?”
CALLER
“Yes, that's fine.”
BUSINESS
“Let me book that for you now, one moment.”
If the consumer declines, no message is sent and no further offer to text is made. Consent to receive text messages is requested separately and explicitly; it is not bundled with any other permission.
How consent is recorded
The consumer's answer is stored against the call and the appointment at the moment it is given, as a yes or no value on the appointment record. Messages are only sent where that value is yes. An explicit refusal blocks every message for that appointment. Call recordings and transcripts are retained for customers who enable them, and can be produced on request as evidence of a specific consent.
The first message a consumer receives
Data handling
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile numbers are shared only with the telecommunications providers needed to deliver the message, and with the business the consumer contacted. We do not buy, rent or import contact lists, and we do not message anyone who has not telephoned the business first.
Policies
Contact
SOCIETE LUMEN DIGITAL ENTREPRISE
trading as receptionists.io
Registre National des Entreprises (Tunisia) No. 1845102J
Sidi Ahmed Zarroug, Gafsa Sud, Gouvernorat de Gafsa 2100, Tunisia
Email: hello@receptionists.io